Refund & Cancellation Policy

Can I cancel my orders?

While there is no option for a customer to cancel the order on their own once the payment is made, if you can get in touch with Customer Care (support@Ekennis.com) within 24 hours, we can try to cancel it, provided the Ekennis has not already started the work / allocated resources / supply the base hardware/software . If the cancellation request happens after 24 hours of order places has been started already, we cannot entertain any request.

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What is the cancellation fee?

There is a minimum cancellation fee of 2 % of base value which is charged to cover the payment gateway charges. The remaining amount will be transferred after deducting this charge.

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Mode of transfer of payments:

Refunds will be done through NEFT transfer which will be co-ordinated by our accounts team. The refund duration is 5-7 days from date of cancellation. If you need any clarifications on refunds. Please email us to support@Ekennis.com

The customer has to provide his/her bank account. In case if we refund post payment of GST , a credit note needs to apply as per the guidelines of the government. Normally payments

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Damage Claims or Shortages - Important Notice

Any claims for damage and/or shortages MUST cannot be accepted. Be sure to check the terms and conditions of your service before ordering

For Subscription : You need to inform 2 Weeks in advance to cancel the subscription.